Last Updated: September 17, 2026
This Refund & Cancellation Policy explains the rules applicable to purchases, subscriptions, paid content, and other transactions made through Pookifans.
By making a purchase through Pookifans, you acknowledge and agree to this policy, subject to any rights provided to you under applicable law.
Pookifans may allow creators to offer recurring or fixed-term subscriptions to their audience.
Users can cancel a recurring subscription before the next billing date where the cancellation option is available.
Cancellation normally prevents the next renewal but does not automatically refund a payment that has already been completed.
After cancellation, access to subscription benefits may continue until the end of the applicable paid subscription period, unless otherwise stated.
Payments for premium or pay-per-view content are generally considered final once access to the content has been provided.
Refund requests may be considered where:
The payment was made without authorization
A technical error resulted in an incorrect charge
The purchased content was not made available due to a platform-related issue
A duplicate payment was processed
A refund is required under applicable law
Tips or voluntary payments made to creators are generally non-refundable once successfully processed.
If you believe a tip was made without authorization or a technical error occurred, you may contact Pookifans Support for review.
Where creators offer products or other paid offerings through Pookifans, the applicable refund, cancellation, delivery, or fulfillment terms may depend on the specific offering.
Creators are responsible for accurately describing their products or services and complying with applicable consumer protection laws.
Where Pookifans provides a specific refund process for an offering, that process will apply.
If you believe that a transaction was made without your authorization, contact Pookifans Support as soon as possible.
Please provide:
Registered email address
Transaction ID
Date of transaction
Amount charged
Relevant payment details
We may investigate the transaction and request additional information where necessary.
If you believe you were charged more than once for the same transaction or charged an incorrect amount, please contact us.
After verification, eligible duplicate or incorrect charges may be refunded to the original payment method.
If you have paid for a service or content but cannot access it because of a technical problem, please contact support.
We may investigate the issue and, where appropriate, restore access or provide an eligible refund.
Before initiating a payment dispute or chargeback, users are encouraged to contact Pookifans Support so that we can investigate and attempt to resolve the issue.
Unauthorized chargebacks or fraudulent payment disputes may result in account restrictions where permitted by applicable law.
Nothing in this section limits any rights that users may have under applicable law.
Where a refund is approved, it will normally be processed through the original payment method used for the transaction.
The time required for the refunded amount to appear in the user's account may depend on the payment provider or financial institution.
Pookifans cannot control processing times imposed by third-party payment providers.
Creator payouts are separate from customer refunds.
If a customer transaction is refunded, reversed, disputed, or charged back, the corresponding amount may be deducted or adjusted from the applicable creator balance or future payouts, subject to the platform's payment and payout rules.
Users may request account cancellation by contacting Pookifans Support or using an available account deletion option.
Account cancellation does not automatically create a right to a refund for previously completed transactions.
Any outstanding obligations, payment disputes, or legally required records may continue to be processed after account cancellation.
Nothing in this Refund & Cancellation Policy is intended to remove or restrict any mandatory refund, cancellation, consumer protection, or other legal rights that apply to you.
Where applicable law provides a greater right to a refund or cancellation, those legal rights will apply.
To request a refund or report a transaction issue, contact:
Pookifans Support
Email: pookifans@gmail.com
Please include:
Your registered email address
Transaction ID
Date of purchase
Amount paid
Reason for the request
Any relevant supporting information
We will review the request and respond after completing the necessary verification.
We may update this Refund & Cancellation Policy from time to time.
Any changes will be published on this page with an updated "Last Updated" date.
For refund, cancellation, billing, or payment-related questions:
Pookifans Support
Email: pookifans@gmail.com
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